Persuading your colleague to change the way he or she does something takes careful planning and clear communication. It’s necessary to help them understand why you want something done, why it is desirable to make the change and to show them how they would benefit from the change. Once they have implemented the requested change, it’s important to sincerely show your appreciation for it. Watch this brief video that brings these ideas to life. You’ll see how important it is to look at the challenge and the change from a 360-degree perspective, and then make your pitch. This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem.