A respectful workplace enhances employee morale and productivity. This training course teaches how to build understanding and trust between coworkers through listening and conversation. This course is part of a series on creating a more respectful workplace. Misunderstandings can be avoided by listening to understand. Formulating responses while another is speaking shows an interest in being right rather than in understanding their point of view. Viewers are shown the importance of collaborating, not competing, and how to reflect what they heard. When disagreeing, this course emphasizes focusing on the idea instead of on the other person. Watch this course to learn how listening for understanding can have a positive effect in the workplace.