Course Description

This training is a part of a series on respectful workplaces. The focus of this one is on conflicts. Conflicts can arise in any workplace, and are a natural part of working with others. This training video provides employees with ideas to help them navigate through workplace conflicts. Conflicts can be positive, constructive, negative and destructive. People naturally see things different from one another, so how one handles a conflict is important for a successful resolution. Being defensive or on the attack is one negative outcome, but listening and remaining respectful is a positive outcome. How those involved in a conflict view the situation makes a difference in how it will be handled. Learn more tips on handling workplace conflicts to create a more harmonious environment.