Introduction|Communication Errors|Make Yourself Clear|Reinforcement|Active Listening|Find The Hidden Message|Conclusion

Course Description

Have you ever asked for one thing and got something else? Many hours, and even money, can be wasted by not communicating effectively. Each person has an opportunity to do their part in communicating clearly. In this course, employees learn the many errors that arise unknowingly when communicating with others. The course demonstrates how to make a message clear, the importance of paying attention to details, and how to use reinforcement to get a point across. With this training, employees learn the value of using effective communication and the power of asking questions in order to eliminate confusion in the workplace.