Introduction|How Listening Works|Barriers to Listening|Talking|When Listening is Withheld|Active Listening|Conclusion

Course Description

Do you think you are a good listener? Evaluate your listening skills with this Video On Demand training. Once you have identified areas for improvement use the program as a development tool. Listening is a communication skill we must nurture; it does not develop on its own. This video demonstrates ways to focus on the speaker, how to avoid daydreaming and how understanding the speaker’s point of view is beneficial. Learn the importance of paying attention to non-verbal cues, taking notes and providing feedback to the speaker. Being an active listener saves time, frustration, mistakes, and subsequently improves efficiency. Use this training video to help develop active listening skills.