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Active Shooter and Workplace Violence
Active Shooter and Workplace Violence

Introduction|General Preparedness|Indicators of Potentially Violent Behavior|Responding to Violent Behavior|Definition of an 'Active Shooter'|Responding to an Active Shooter Situation|Reacting Appropriately when Law Enforcement Arrives|Conclus [...]

Active Shooter: Surviving an Attack
Active Shooter: Surviving an Attack

Introduction|Preparing for the Unpredictable|Recognizing and Surviving an Attack|Running from a Shooter|Hiding from a Shooter|Fighting a Shooter|When the Police Arrive|Conclusion

ADA in a Nutshell
ADA in a Nutshell

Introduction|What Counts as a Disability?|Reasonable Accommodation - The ADA at Work.|More Than a Disability|ADA Compliance and Documentation.|Conclusion

Aerial Lifts in Industrial and Construction Environments
Aerial Lifts in Industrial and Construction Environments

Introduction|Types of Aerial Lifts|Hazards of Aerial Lifts|Inspection of Aerial Lifts and Work Areas|Operating Aerial Lifts|Working Near and Moving Aerial Lifts|Conclusion

Aerial Work Platforms: Safe Operation of Scissor and Boom Lifts
Aerial Work Platforms: Safe Operation of Scissor and Boom Lifts

Introduction|Training and Authorization|Stability Factors|Safety Tips to Prevent a Tip-Over|Pre-Operational Inspection|Testing Control Functions|Safe Operating Practices|PPE and Fall Prevention|Summary

All-Terrain Vehicles: Safe Operation & Use of ATVs
All-Terrain Vehicles: Safe Operation & Use of ATVs

Introduction|Before You Ride|Protective Gear|Safe Driving Techniques|Preventing Incidents and Injuries|Challenging Terrain|Hauling Tools & Supplies|Summary

Anyone Can Be An Ally: Speaking up for an LGBT Inclusive Workplace
Anyone Can Be An Ally: Speaking up for an LGBT Inclusive Workplace

Introduction|Speak up - Voices in the Workplace|Guided Meditation|Imagine What it is Like|Being an Ally|Frequently Asked Questions|Words Have Power|Creating a Welcoming Environment|Tom's Story|Conclusion

Applying Customer Service Skills Internally
Applying Customer Service Skills Internally

Introduction|Internal Customers|Identify Your Customer|Determine Customer Needs|Make a Plan and Carry it Out|Show the Right Attitude|Follow Up and Measure Progress|Be a Good Customer|Customer Grievances|Conclusion

Applying Customer Service Skills Internally, Government Version
Applying Customer Service Skills Internally, Government Version

Introduction|Internal Customers|Identify Your Customer|Determine Customer Needs|Make a Plan and Carry it Out|Show the Right Attitude|Follow Up and Measure Progress|Be a Good Customer|Customer Grievances|Conclusion

Applying Customer Service Skills Internally, Healthcare Version
Applying Customer Service Skills Internally, Healthcare Version

Introduction|Internal Customers|Indentify Your Customer|Determine Customer Needs|Make a Plan and Carry it Out|Show the Right Attitude|Follow Up and Measure Progress|Be a Good Customer|Customer Grievances|Conclusion

Arc Flash Protection and Safe Electrical Work Practices: To The Point
Arc Flash Protection and Safe Electrical Work Practices: To The Point

Introduction|Approach Boundaries|The Arc Flash Boundary|Incident Energy Analysis|Arc Flash Protection|PPE Categories|Creating an Electrically Safe Condition|Conclusion

As Simple As Respect
As Simple As Respect

Introduction|Turn Uncomfortable Situations into Learning Opportunities|Religious or Cultural Beliefs Don't Justify Disrespectful Behavior|Just Because They're Commonly Used Doesn't Mean They're Acceptable|Don't Display or Send Potentially Offe [...]

Asbestos Awareness
Asbestos Awareness

Introduction|Asbestos: Miracle and Menace|The Health Effects of Asbestos|Types of Asbestos Hazards|Thermal System Insulation|Sprayed-On Materials, Floor and Ceiling Tiles|Protective Equipment and Safe Work Practices|Decontamination and Medical [...]

AWESOME: A New Generation at Work, Engaging Generation Y
AWESOME: A New Generation at Work, Engaging Generation Y

Introduction|Where We Come From|Technology and Change|Diversity|Great Expectations|Our Path to Success|Challenges and Opportunities|Fun?|Expectations|Engaging With Respect

Back Safety: Exercise and Ergonomics
Back Safety: Exercise and Ergonomics

Introduction|Sprains and Strains|Understand Your Limits|Stretching Exercises|Ergonomics|Poor Posture|Conclusion