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10 Behaviors of An Ethical Leader
10 Behaviors of An Ethical Leader

Introduction|#1 - High Values Awareness|#2 - High Values Accountability|#3 - Leadership By Example|#4 - Ethical Decision-Making|#5 - In-Sync Policies and Practices|#6 - Values and Ethics Education|#7 - Attention to Perceptions|#8 - Steady Incr [...]

3 Steps to Managing Change
3 Steps to Managing Change

Introduction|Responding to Change|The Endings Stage|The Neutral Zone|The Beginnings State|Conclusion

3 Steps to Managing Change Healthcare Version
3 Steps to Managing Change Healthcare Version

Introduction|Adapting to Change|Involving Your Staff|The Change Cycle|The Ending Stage|The Neutral Zone|The Beginning Stage|Conclusion

4 Factors for Confident Public Speaking
4 Factors for Confident Public Speaking

Introduction|Mental Component|Visual Component|Vocal Component|Verbal Component|Conclusion

5 Communication Skills to Avoid Defensiveness
5 Communication Skills to Avoid Defensiveness

Introduction|Defensive Actions|Defensive Reactions|Non-Defensive Communication|Conclusion

5 Elements of Effective Communication
5 Elements of Effective Communication

Introduction|Failed Communication|Successful Communication|Speaker|Language and Environment|Listener|Feedback|Conclusion

5 Elements of Effective Communication in Healthcare
5 Elements of Effective Communication in Healthcare

Introduction|Elements of Communication|Sender: Be Expressive|Language: Be Accurate|Environment: Minimize Distractions|Receiver: Listen Carefully|Feedback: Verify and Clarify|Conclusion

8 Keys To A More Respectful Workplace
8 Keys To A More Respectful Workplace

Introduction|Act Ethically|Disagree Constructively|Stop Harassment|Champion Diversity|Neutralize Bullying|In Doubt? Find Out!|Listen for Understanding|Demonstrate Appreciation|Recap

A Manager’s Guide to Surviving the Slings & Arrows (Legal & Behavioral Challenges of Management)
A Manager’s Guide to Surviving the Slings & Arrows (Legal & Behavioral Challenges of Management)

Introduction|Hiring|Equal Employment Opportunity|Workplace Harassment|Termination|Performance Management|Conclusion

A Safety Carol
A Safety Carol

Marley and Scrooge|Marley's Bad Luck|Marley's Ghost|The Spirit of Safety Past|The Spirit of Safety Present|The Spirit of Safety Future|The End of It

Access to Medical Records
Access to Medical Records

Introduction of Access to Medical Records|Toxic Substances and Harmful Physical Agents|Employee Rights|Employer Requirements

Accident Investigation
Accident Investigation

Introduction|Accidents and Near Misses|Investigations and Root Cause Analysis|Case Study 1: Equipment|Case Study 2: Training|Case Study 3: Procedures|Learning from Accidents|Conclusion

Accident Investigation
Accident Investigation

Introduction|Investigate|Find Cause|Take Action|Document|Follow-Up

Acting with Accountability
Acting with Accountability

Introduction|Make Sure You Understand|Write and Speak Clearly|Do What You Say|Don't Make Excuses|Learn From Your Mistakes|Be Ethical|Take Initiative to Solve Problems|Serve Customers Professionally|Be a Team Player|Solve Your Own Conflicts|Con [...]

Active Listening Skills
Active Listening Skills

Introduction|How Listening Works|Barriers to Listening|Talking|When Listening is Withheld|Active Listening|Conclusion