Course Description

Conflict among team members is inevitable, especially when people are passionate about their work. This course runs through a conflict between two team members and demonstrates some strategies to help solve their problems. The course demonstrates to managers why it’s important to not pick sides during a conflict, and how to take charge of the situation. Use the conflict resolution strategies presented in this course to help your team work together to solve issues and prevent them in the future. This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem.