Course Description

While it never feels good to be disagreed with, it can actually be beneficial. Disagreements test your ideas, cause you to think more critically about your positions, and ultimately create better outcomes. Of course, this is if disagreements are handled well. If not, they can lead to conflict and tension. So how do you avoid these bad outcomes? This course first explores why people disagree with you. Then the course demonstrates a communication strategy for asking someone to explain their position. Through the strategy laid out in the video, employees learn how to turn a disagreement into a positive outcome. This course is part of the What To Say When series on workplace communication. These short vignettes present common communication dilemmas in the workplace.