Introduction|Who is your most Important Customer?|Value 1: Show Respect|Value 2: Personalize|Value 3: Pay Attention|Value 4: Show You Care|Value 5: Advocate|Conclusion

Course Description

Great customer service makes customers feel special. It also increases the chance of having repeat customers. By watching this online training, you will learn the 5 values of great customer service: show respect, personalize, pay attention, show you care, and advocate. This course includes realistic scenarios to demonstrate how to improve your interaction with customers. Learn how to be sensitive to the needs of diverse customers, and learn what values customers have.