Introduction|People Before Paperwork|Don’t Rush Your Caller|Be Friendly Before You Know Who It Is|Don’t Be Too Busy To Be Nice|Don’t Use Military Language on Civilians|Be Personally Accountable – Don’t Pass the Buck|Review

Course Description

Because customer service is the face of most businesses, well-trained customer service employees can be a company’s greatest asset. This step-by-step training video shows workers simple communication techniques to help businesses retain customers and add new ones. By treating a caller like a welcome guest rather than an annoyance, employees can form bonds with customers and boost business. Together, these guidelines show workers how communication techniques they already know and use in daily conversation make them customer-service dynamos.