Course Description

Most businesses agree it costs more to get a new customer than it does to keep an existing one. Customer retention can be a key factor in revenue generation without a mound of additional spending. However, your approach to retention must be well-organized and responsive. This Video On Demand training provides substantive content on preparing a customer retention plan. This training course presents five common scenarios when making follow up calls to customers. The scenarios include voicemail, establishing a new contact, no ulterior motive calling, issues and new business. Preparation and flexibility are the keys to successful follow-up calls. Set yourself up for success in maintaining customer relationships with this training program.