Introduction|Decide To Be a Better Listener|Welcome the Caller|Concentrate|Keep an Open Mind|Give Feedback|Take Notes While You Listen|Review
The power of good listening skills should not be underestimated. Good listening skills help workers provide excellent customer service. Good listening skills are not natural for human beings; the human brain was built to multitask and easily gets distracted. Use this video to train workers how to listen to clients. There is a big difference between hearing and listening. The video explains this difference and gives vital information on how to be a good listener. This video details the six steps to being a good listener. It gives viewers motivation to apply each step carefully. Ensure workers offer the best possible customer service to every client by using this video to train them.