Introduction|Influencing with Mood|Influencing with Confidence|Influencing with Patience|Influencing with Benefits|Influencing with Relationship-Building|Influence with Full Attention|Review
The online training video teaches employees how to deal with customers in a positive and rewarding manner. The video course demonstrates how pleasant customer interactions reduce the number of unsatisfied customers and potentially increase sales. The online training illustrates the importance of using confidence to influence the customer. A confident attitude encourages the customer to trust the employee, the company and the product. The course discusses when patience may be needed during an interaction. This online course teaches employees to use positive influence in customer relations, increasing customer satisfaction and creating a more productive workplace.