Introduction – Understanding and Being Understood|Seven Touch Points of Communication|Communication Tools|Voice Mail|Face-to-face Communication|Communicating by Written Word|Review
The way we communicate with coworkers and customers sets the tone for workplace relationships. This training video teaches ways to communicate professionally, while sounding friendly. Viewers learn about synchronous communication, which is characterized as an immediate exchange that includes face to face dialog, phone conversations, and instant messaging. Asynchronous communication, when one person contacts another expecting a delayed response, such as with email, voice mail, letter, and fax, is also explained. This course covers each of these methods of communication and illustrates how our voice, mannerisms, and choice of words affect others. Become a more effective communicator by using the tips taught in this training course.