This training focuses on avoiding writing emails with words that weaken the point of the message. This course uses numerous examples to show how certain words make a message lack confidence, while others make a message straight forward and strong. Avoid weak words and you’ll get your point across in your next email. This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.