This course discusses the importance of responding to email messages in a timely fashion in order to avoid raising concerns about slow responses. It is important to align customer and co-worker expectations with likely outcomes. The course provides real-world examples in order to facilitate this understanding in an entertaining and engaging manner. This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.