In any business relationship, little things can mean a lot. This is true for email communication as well. When composing a business email, it is good practice to use a friendly greeting phrase and closing message in each email. This creates a warmer platform from which to communicate; emails without these warm greetings can come across as cold and emotionless. Learn examples of the proper kinds of greetings here. These simple additions to your business emails help create a much friendlier, and more personal line of communication. This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.