Email communication has “ease and speed”, so inboxes quickly become crowded, and workloads get heavy. This is why email messages should be brief. They are more likely to be read immediately, instead of saved for later if they are too long. This training advocates the idea of “less is more” when responding or sending an email. Learn some quick tips to apply before write your next message. This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.