When emailing with customers it is important to not cause confusion by using jargon or abbreviations. Jargon confuses customers, and may even frustrate them if they don’t know what you are asking or trying to say. This training also emphasizes why it does not seem professional to use shortcuts; for example, using a 4 instead of writing out “for.” Writing too casually or using industry jargon can reflect poorly on you and your organization. This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.