This vignette discusses the importance of recognizing email scams, such as phishing attacks, fake charities, and other ways people might try to gain personal information or passwords. The course also explains the types of emails one should avoid sending to people at work. It makes solid recommendations to minimize risk to oneself and the organization’s network. This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.