It is said laughter is the best medicine. However, in the workplace it is important to understand when it is appropriate to use humor, particularly within written e-mail correspondence. This training explains the importance of using gentle humor as a tool to build rapport. The course demonstrates types approved humor that build warm relationships within the workplace. With this course, employees learn the value of sending effective emails and the power of direct communication within the workplace. This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.