This vignette talks about handling email correspondences when angry or upset. It explains emotional leakage and the importance of avoiding this potentially disastrous problem. It explains various situations and effective ways to approach each with tact and diplomacy. This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.