Email allows you to include people in the To Field, CC field and BCC field; so who goes in which field? This video presents information about the address fields in emails. Viewers learn the purpose of the specific fields and how to use them. Use this video to educate employees how to properly use the address fields when sending emails. This course is part of the Email Matters series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.